Thank you for choosing Nova Jade Cosmetics. We prioritize delivering your purchases efficiently and transparently. Below is our detailed shipping policy.
2. Shipping Locations
We cater to both domestic and international customers. However, please note that certain restrictions might apply for international orders due to customs regulations.
3. Shipping Rates & Expected Costs
Shipping charges are calculated based on package weight, destination, and the chosen shipping method. These charges will be clearly displayed at checkout.
4. Shipping Methods & Processing Times
We offer several shipping methods to cater to your needs:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Orders are processed within 1-3 business days. During peak times or high order volumes, there might be slight delays. Digital products are available for immediate download post-purchase.
5. Shipment Confirmation & Tracking
Upon shipping, you'll receive a confirmation email with your tracking number. This number becomes active within 24 hours, allowing you to monitor your package's journey.
6. Customs, Duties, and Taxes
Nova Jade Cosmetics isn't responsible for customs or taxes applied to international orders. All such fees (tariffs, taxes, etc.) are the customer's responsibility.
For products damaged or lost during transit, please contact the shipment carrier directly. It's essential to retain all packaging materials and damaged goods for claim processing.
8. Returns Policy
For product returns, kindly refer to our Returns Policy.
9. Compliance with Platforms
Our shipping policy adheres to the guidelines set by Shopify, Google, Facebook, and Pinterest, ensuring transparency and fairness.
10. Updates to Shipping Policy
We may occasionally update our Shipping Policy. Any changes will be promptly reflected on this page.
For further queries about our shipping policy, please reach out to our dedicated Customer Service team. We're here to assist you!